Returns & Exchanges

At City Mattress, we are committed to your sleep health and offer a comprehensive 90-night comfort guarantee to ensure you find the perfect fit for your home. If you are not completely satisfied with your purchase, our streamlined return and exchange process is designed to provide you with peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Sleep Specialists via our online portal or visit any City Mattress showroom to begin your return or exchange process.

• 2.
  Verification and Assessment

  Provide your original proof of purchase and allow our team to verify that the item meets our hygiene and quality standards for return eligibility.

• 3.
  Schedule a Pickup

  Once approved, our professional white-glove delivery team will coordinate a convenient time to collect the mattress or furniture from your residence.

• 4.
  Refund or Exchange Processing

  After the item is received and inspected at our warehouse, we will issue a refund to your original payment method or apply credit toward your new selection.